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Frequently asked questions

  • What are your contact details?
  • How do I pay for an elearning course?

    • For orders less than £500, we accept online payment by debit/credit card only.

      If you're buying multiple licences for your team totalling £500 or more you can choose to pay by either invoice/purchase order or credit/debit card.

      We’ve set the invoice limit at £500 in order to minimise the administrative burden and associated costs to the NSPCC of raising and processing invoices. This helps ensure that every penny we raise is spent on our charitable mission to protect children from abuse and neglect.

      Bulk purchase pricing is sometimes available, contact us for details.
       

  • I need to purchase multiple courses or multiple licenses for one course for my team. How do I assign these to my team?

    • When purchasing a course, enter the quantity required and change the 'I am buying for' dropdown option to 'Others'. This will give you the ability to assign a registration code to each member of your team which will allow them to access the elearning platform and the course purchased.

      You will need to supply the name of the team member and their email address so an invite to take the course can be sent. If you have purchased a course for someone else to take, visit the 'Registration Codes' page of your account. Select the course, view the details and select 'Assign Single Code'. This will allow you to enter the email address and first/last name of the person you would like to complete the course.
       

  • What are the technical requirements?

    • Our courses should work in most web browsers, although we recommend that you use Google Chrome, Microsoft Edge or Safari (not Firefox). We recommend installing the latest version of your browser before beginning your course.

      Our courses are compatible with most tablet devices, however the NSPCC does not provide full technical support for tablet users. We do not support other mobile devices.

      Videos clips hosted on the video sharing site Vimeo feature in some of our courses. Video playback controls will vary and are dependent on the browser used to take the course and where the video is hosted. If you experience problems with the videos then we recommend you try taking the course in a different browser.

      Having trouble? Try:

      • updating your web browser or logging in using a different browser
      • clearing your cache
      • accepting our 'Strictly Necessary' cookies
      • enabling JavaScript
      • permitting access to videos on Vimeo
      • setting the following web domain to ‘trusted’: https://mylearning.nspcc.org.uk

      In addition, on an iPad: 

      • go to 'Settings'
      • select 'Safari' from the 'Settings' menu
      • select 'Request Desktop Website'
      • switch off 'All Websites' so that the function isn't on
      • relaunch the course in Safari.

      The above should fix issues you might experience on iPads with drag and drop and other interactive functions used within courses.

  • I've registered and bought or completed a course but I haven't received any email confirmations. Why not?

    • When you register, buy or successfully complete a course, we'll send you a confirmation email from the following email address: learningcart@nspcc.org.uk. If you don’t receive our email in your in-box, check your spam or junk folder, mark it as ‘not junk’ and add us to your list of contacts. If no email has been received, please contact us in case we hold an incorrect email address for you.  

  • How do I change my password?

    • You can change your password or any account details at any time via the 'Edit Your Account' page of your profile.

  • Who writes NSPCC courses?

    • Our highly-rated training courses are developed by experts. We work with a number of organisations, experienced consultants and subject matter experts in a range of sectors to develop courses that are clear, easy-to-use, up-to-date and in line with the latest statutory guidance, and tailored to your needs.

  • Do I need to complete the course in one sitting?

    • No, you do not need to complete your course in one sitting. You can save your progress, exit and revisit the course at any time during the 12 months you have access.

  • I've finished my course. How do I download my certificate?

    • When you've finished your course, it will display as 'Completed' on your My Learning Record. You can download your personalised Certificate of Achievement by clicking on the link at the foot of the page.

  • I've completed a course. Can I access it again?

    • Yes. Following your purchase you'll have access to your course for 12 months. You can take it as many times as you like in that time. When you've finished your course, the status will change to 'Completed'. To retake simply click on 'Launch course' to return to your course.
       

  • How do I find out about new course content?

    • If you would like to receive emails about professional training, events, latest news, services and resources that may be relevant to you, please opt in via the Edit Your Account option of your profile.

      To receive free weekly email alerts to keep you up-to-date with all the latest safeguarding and child protection news please sign up to our CASPAR newsletter.

  • How do I give you feedback about a course? Is there an evaluation form?

    • Yes, there is an evaluation form at the end of every course. Please take a few moments to tell us what you thought of your course. Your comments will help us to improve our elearning. If you would like to discuss your feedback further please contact us.

      You may also receive an email one month after you complete a course, asking you to complete a survey on how relevant the course was to your work and if it has impacted on your practice. We are grateful for all feedback received as this helps us to keep our content up to date and relevant.

  • Can I use these courses outside the UK?

    • We welcome learners from outside the UK, however our elearning has been written specifically to comply with UK law and UK government guidance. The elearning and materials we link to on other websites may not comply with legislation and guidance in force in other countries outside the UK. For the latest information on UK legislation, please visit www.legislation.gov.uk.  

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